Cancellation & Refund Policy

Order Cancellation

You may cancel your order within 2 minutes of placing it — before our kitchen begins preparation. Once preparation has started, cancellations are not accepted as all food is freshly cooked to order.

To cancel, go to My Orders and tap Cancel Order if the option is still available.

Refund Eligibility

• Order cancelled within the 2-minute window — Full refund
• Wrong item delivered — Full refund or replacement
• Order not delivered — Full refund
• Significant quality issue (with photo proof) — Partial or full refund at discretion
• Change of mind after preparation begins — Not eligible

Refund Process

Approved refunds are processed to the original payment method within 5–7 business days. UPI and wallet refunds may reflect sooner. You will receive a confirmation email once the refund is initiated.

How to Raise a Refund Request

Contact our support team within 24 hours of delivery with your order ID and issue description at chef@chickenlab.io or via WhatsApp at +91 98765 43210.

Non-Refundable Items

Delivery charges are non-refundable unless the order was not delivered due to our fault. Coupon discounts already applied will not be reinstated on refunds.